Comments on: Word of Mouth in the Age of Social Media http://aaronallen.com/blog/restaurant-marketing/restaurants-social-media/ Global Restaurant Consulting Tue, 30 Aug 2011 16:19:54 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Aaron D. Allen » Blog Archive » Hairy Food http://aaronallen.com/blog/restaurant-marketing/restaurants-social-media/comment-page-1/#comment-407 Aaron D. Allen » Blog Archive » Hairy Food Wed, 19 May 2010 19:22:09 +0000 http://aaronallen.com/?p=253#comment-407 [...] issues under the rug.  I have two blog posts dedicated to why, including Restaurant Complaints and Word of Mouth in the Age of Social Media.  Complaining to the manager doesn’t seem like enough in the case of the woman eating [...] [...] issues under the rug.  I have two blog posts dedicated to why, including Restaurant Complaints and Word of Mouth in the Age of Social Media.  Complaining to the manager doesn’t seem like enough in the case of the woman eating [...]

]]> By: Aaron D. Allen » Blog Archive » What Le Bernadin Can Teach Us About Bad Service http://aaronallen.com/blog/restaurant-marketing/restaurants-social-media/comment-page-1/#comment-292 Aaron D. Allen » Blog Archive » What Le Bernadin Can Teach Us About Bad Service Fri, 19 Feb 2010 20:04:58 +0000 http://aaronallen.com/?p=253#comment-292 [...] [...] [...] [...]

]]> By: Krista Neher http://aaronallen.com/blog/restaurant-marketing/restaurants-social-media/comment-page-1/#comment-123 Krista Neher Wed, 20 Jan 2010 16:28:55 +0000 http://aaronallen.com/?p=253#comment-123 I have been in the social media space for some time, and I think that restaurants definitely need to monitor and respond to social media. It isn't as simple as monitoring twitter or blogs anymore either - you have to check FourSquare tips, Yelp reviews, Urban Spoon as well as twitter, blogs and even Facebook. The best way (in my opinion) to deal with this is to treat every customer like they have a megaphone - what might they say about their experience? Train your staff to notice and remedy situations where customers might be upset. A good book to read on this topic is by Pete Blackshaw - Satisfied Customers Tell 3 Friends and Angry Customers Tell 3,000. http://www.tell3000.com/ - Krista I have been in the social media space for some time, and I think that restaurants definitely need to monitor and respond to social media.

It isn’t as simple as monitoring twitter or blogs anymore either – you have to check FourSquare tips, Yelp reviews, Urban Spoon as well as twitter, blogs and even Facebook.

The best way (in my opinion) to deal with this is to treat every customer like they have a megaphone – what might they say about their experience? Train your staff to notice and remedy situations where customers might be upset.

A good book to read on this topic is by Pete Blackshaw – Satisfied Customers Tell 3 Friends and Angry Customers Tell 3,000. http://www.tell3000.com/

- Krista

]]> By: uberVU - social comments http://aaronallen.com/blog/restaurant-marketing/restaurants-social-media/comment-page-1/#comment-24 uberVU - social comments Sat, 12 Dec 2009 03:25:38 +0000 http://aaronallen.com/?p=253#comment-24 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by Toni_IFDA: RT @QMG: Restaurant reputation management in the age of social media: http://aaronallen.com/restaurants-social-media/ (new blog post)... Social comments and analytics for this post…

This post was mentioned on Twitter by Toni_IFDA: RT @QMG: Restaurant reputation management in the age of social media: http://aaronallen.com/restaurants-social-media/ (new blog post)…

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