Posts Tagged "customer loyalty program"

Restaurant Loyalty Programs That Are Paying Off for Chains

Human nature is a funny thing. It’s what propels people to fixate on earning points. As kids, we’re rewarded with gold stars — often completing our homework for the reward more than anything else. Not much changes as we grow older — though the gold stars are swapped with points, with people opting to be loyal to one airline, one…read more →Read more...

What Do Remarkable Customer Experiences Look Like Today?

What do remarkable customer experiences look like today? When is the last time a service experience left you speechless? Wait, let me rephrase. When is the last time a customer service experience was so utterly remarkable and satisfying that it left you speechless with shock, awe, and gratitude? For me, it happened just yesterday. The SECOND best customer service story…read more →Read more...