If you can’t measure it, you can’t manage it.


Everybody knows company culture is important. But how do you get it off a shelf, out of the three-ring binder, and actually integrate it into the operation and ensure it is understood, lived, and delivered? Proper management is what gets everybody rowing in the same direction, and pulling at the same time. We whole-heartedly believe in a Management by Objectives (MBO) model, rather than task-based management. This is a principal-driven restaurant management approach that reinforces that the brand attributes are being executed, not just from a design or consumer point of view, but in terms of equally important associate engagement and performance as well.

Centering everybody involved around a shared set of goals serves as a “guiding star” for every element of the operation. We should be managing based on the principals and brand promise that have already been developed, and when instilled at the beginning in the top levels of an organization, this commitment to a shared purpose and rewarding outstanding effort and achievements creates a merit-based culture that cascades all the way through a brand’s organizational chart. This system helps to build a company culture of committed, coachable and capable team members dedicated to ensuring actionable progress, system transparency and personal accountability.

The restaurant business is a complicated one, and we’re here to un-complicate it for you. MBO Reporting provides quantifiable metrics with data visualizations and variance reports that deliver additional context and provide clarity. We can drill down to every functional area, and every key performance indicator within those to measure performance and productivity. Executives can then see, at a glance, the participation and contribution of everybody in the organization.

  • Operations Audits
  • MBO System Design
  • MBO Implementation
  • MBO Management & Reporting
  • Purchasing & Supply Chain
  • Quality Standard Audits
  • Recruiting & Retention Strategies
  • Turnarounds
  • Associate Engagement & Morale
  • Labor Efficiency Analysis & Plans
  • Food Cost & Quality Improvement
  • Theoretical Food Costs
  • Asset Management
  • Budget Variance Analysis
  • Performance Measurement & Management
  • Task Analysis
  • Efficiency Engineering
  • Executive Management Reporting & Dashboards
  • Data Aggregation & Analysis
  • MIS Augmentation
  • Project Management
  • EBITDA Improvements
  • Multi-Unit Management Systems
  • Operations Manuals
  • Restaurant Training